Privacy Policy

NOUVAK Technologies LTD ("Nouvak", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share and protect your personal data when you visit our website, use our app, or purchase products and services from us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Nouvak Technologies LTD is the data controller responsible for your personal data. Our registered office is at 85 Great Portland Street, London, W1W 7LT. If you have any questions about this policy or how we handle your data, you can reach us at info@nouvak.com.

• Identity data — your name and title.
• Contact data — delivery address, billing address, email address and telephone number.
• Account data — your username, password and account preferences.
• Transaction data — details of products and services you have purchased or booked from us, including payment information (handled securely by our payment providers).
• Technical data — your IP address, browser type and version, device information and time zone setting.
• Usage data — information about how you use our website and app.
• Marketing data — your preferences for receiving marketing communications from us.

We collect data directly from you when you create an account, place an order, book a service, contact customer support, or subscribe to marketing communications. We also collect data automatically as you navigate our website through cookies and similar technologies, and occasionally from third parties such as payment processors and delivery partners.

• To process and deliver your orders and service bookings.
• To manage your account and provide customer support.
• To send you order confirmations, booking updates and important service notices.
• To improve our website, products and services.
• To send marketing communications where you have opted in, which you can unsubscribe from at any time.
• To comply with our legal and regulatory obligations.

We process your personal data where it is necessary to perform a contract with you (such as fulfilling an order), where we have a legal obligation to do so, where it is in our legitimate interests to do so (such as improving our services), or where you have given us your consent (such as for marketing emails).

We use cookies and similar technologies to keep our website functioning correctly, understand how visitors use our website, and, where you consent, to personalise content and marketing. You can manage or disable cookies at any time through your browser settings, though some parts of our website may not function correctly without them.

We do not sell your personal data. We share your data only where necessary with trusted third parties who help us operate our business — including payment processors, delivery couriers, and the installation engineers who carry out your booked service — and with regulators or law enforcement where required by law.

Some of our third-party service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses approved for use in the UK, to protect your data to the same standard as required under UK law.

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction, including encryption of data in transit, access controls, and regular staff training on data protection.

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements. Order and warranty records are typically retained for the duration of the applicable warranty period plus a reasonable period thereafter.

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data, in certain circumstances.
• Object to or restrict our processing of your data.
• Request transfer of your data to another organisation (data portability).
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data appropriately.

Our website and services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date, and where changes are significant, we will take reasonable steps to notify you.

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at info@nouvak.com or write to us at NOUVAK Technologies LTD, 85 Great Portland Street, London, W1W 7LT.