Welcome to Nouvak. Your privacy is of utmost importance to us. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal data.
Definitions
Application refers to NVK Partner, the software program provided by the Company.
Application refers to Nouvak, the software program provided by the Company.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Application.
Information We Collect
We collect the following types of information:
Personal Information
When you use our services, you may provide us with personal information such as:
- Name
- Contact information (email address, phone number)
- Address
Non-Personal Information
We also collect non-personal information, which includes:
- Browser type and version
- Operating system
- IP address
- Cookies and usage data
Location Data
Our application requires access to your location to deliver optimal services. Specifically, we use your location data for:
- Dispatching technicians for AC installation, repair, and maintenance services.
- Providing you with tailored, location-based air conditioning and heat pump services.
Why We Need Your Location:
Enabling location services allows us to deliver precise and efficient service. We use this data solely for the purposes mentioned above and do not share it with third parties, except as required by law or to trusted service providers who maintain confidentiality.
Your Control:
You can enable or disable location services at any time through your device settings. However, please note that disabling location services may affect the functionality of certain features within the application.
How We Use Your Information
We use the collected information for various purposes:
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- To provide and maintain our services
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- To communicate with you regarding customer support
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- To improve our website and services
Sharing Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except:
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- When required by law
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- To trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential
Security of Your Information
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
Retention of Your Personal Data
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.